Each team member commits and is measured on 3 guiding principles:
- To exceed client expectations.
- To provide innovative solutions that lead to client success.
- To earn our client’s ultimate trust.
We build a culture of measurement and results using The Icimo Experience. A two-question survey is sent to our clients on a quarterly basis. Our measurement framework for The Icimo Experience is based on our Net Promoter Score (NPS).
Our definition of The Icimo Experience strives to deliver on the following commitments:
For our clients:
- We exceed our client’s expectations in all our interactions.
- We deliver innovative solutions enabling our client’s success.
- We earn our client’s ultimate trust.
For our team members:
- We promote an environment of positive growth and engagement of our team.
For each individual:
- Each team member selects three personal goals focused on enhancing their clients’ experience, building a framework for their personal contribution and accountability for success.